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Our new shopping system makes use of a new order status tracking system.
Normally, your order status trail will progress as follows:

 

  • Processing -> Paid -> In transit -> Shipped
  • Processing -> Waiting for payment -> Paid -> In transit -> Shipped
  • Processing -> Waiting for approval -> Paid -> In transit -> Shipped

 


Explanation of the different order statuses:

  • Processing: Your order has been placed, but you still need to pay for it.
  • Paid: We've received your payment (credit card, bank transfer or cash).
  • In transit: Your order is being prepared for shipment.
  • Shipped: Your order has been shipped.
  • Waiting for payment: We're awaiting your payment. If you've sent cash or a bank transfer, this may take a while.
  • Waiting for approval: We're manually re-checking your details for security reasons. This may take up to a couple of days and is no cause to be concerned! It's simply a standard random test our financial department occasionally performs.

 

Additional possible statuses:

  • Refunded: Your payment has been refunded.
  • Re-sent: We've sent out your order again.
  • On hold: Shipment is pending. We may have run out of stock, or you may not have paid the full amount.
  • Failed: An error occurred while you were ordering. Please try again.
  • Closed: If you fail to pay for an order, even after we've reminded you, we will close that order.
 

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